The Customer Experience R+P+G Formula

Bose Sheba is the Chief Executive Officer and Founder of Customer Experience Hub, a pioneering EdTech organisation dedicated to educating businesses on customer experience excellence. With a passion for breaking down cultural barriers and fostering understanding across different businesses, Bose has dedicated her career to helping organisations deliver exceptional customer experiences.

Her innovative R+P+G (Retain. Profit. Grow.) Formula has transformed how businesses approach customer relationship management, enabling them to not only retain their most valuable customers but also increase profitability and achieve sustainable growth.

Driven by a commitment to supporting BAME-owned businesses and promoting diversity in the customer experience sector, Bose brings a unique perspective that combines practical business acumen with a deep understanding of cultural intelligence. Through her training programmes, consulting services, and thought leadership, she continues to empower businesses to build customer-centric cultures that drive success.

Bose holds a wealth of experience in customer experience strategy, business transformation, and organisational development. Her work has impacted hundreds of businesses across various sectors, helping them understand and implement the principles that lead to lasting customer loyalty and exponential business growth.